Resume

Qualifications

Apple Desktop Certified Technician - (ADCT)

Apple Portable Certified Technician - (APCT)

Apple Product Professional - (APP)

Macintosh enthusiast for more than 15 years

Experience

Senior Repair Technician, Carbon Computing Toronto, ON

Oct. 2006 - Mar. 2009

• Apple Desktop and portable repairs
• Onsite troubleshooting and hardware repairs for all Apple DDSP calls
• Assist customers in person and on the phone with desktop and peripheral troubleshooting
• Responsible for building and providing support on the new Axiotron Modbook

Experienced in all of the major desktop publishing packages, ie: Adobe, Quark, as well as the Apple OS, client and server. Experienced in building Mac-based networks maintaining network security systems. Provided service to Mac users of all kinds from home users, to A/V specialists, to large corporate clients. Good multitasking skills with the ability to handle multiple customers, phone calls and able to work under pressure.

Service Manager, TRG Computer Solutions Aurora, ON

Jan. 1998 - Oct. 2006

• Responsible for all repairs and parts ordering
• Troubleshoot and correct MacOS X software Issues
• Assist customers in person and on the phone with desktop and peripheral troubleshooting
• Instore customer sales/service

Proficient at bringing ailing Macs back to full repair and translating technical terms into user-friendly language. I also have a high level of enthusiasm, and knowledge about the Apple product line and am very comfortable in a team situation. Excellent customer service skills and a diplomatic personality. Knowledge of all current Apple software as well as OS as far back as OS 7.5.

Kitchen Manager/Chef, The Waltzing Weasel 1995-1998

Responsible for all budgeting and staffing of busy kitchen and all food preparation.

Education

Huntsvile High School — OSSD 1994

Interests

Canine Sports

Canine Training

Music

Photography

Referrals

Available upon request

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